Price Error Policy

At POKÉ JEUX INC., we strive to ensure that all information on our website is accurate, including the pricing of our products. Despite our best efforts, price inaccuracies may occur due to typographical errors, data entry mistakes, or system malfunctions.

Correction of Errors

We reserve the right to correct any errors, inaccuracies, or omissions regarding the descriptions and prices of products displayed on our site at any time without prior notice. This includes errors in orders that have already been placed. We are committed to communicating transparently with our customers when a correction affects their order.

Order Cancellation

If a pricing error is discovered after your order has been placed but before the product has been shipped, POKÉ JEUX INC. reserves the right to cancel the order and notify you accordingly. If your credit card has already been charged, we will immediately issue a full refund for the amount charged for the affected items.

Customer Notification

If an order is affected by a pricing error, we will contact you via email or telephone to inform you of the error and the changes to your order. You will then have the option to confirm your order at the corrected price or to cancel it with a full refund.

We understand that this may cause inconvenience and we are committed to resolving these situations with utmost care and promptness.

For any questions regarding this policy or a specific order, please feel free to contact our customer service at info@pokejeux.ca or 450-536-2922.